Investigative Case Management: Much more than ‘Incidents’ and ‘Frameworks’

Published by Douglas Wood, Editor.

They say that imitation is the sincerest form of flattery. That said, Xanalys Limited is flattered by the growing number of vendors who are marketing their “Incident Management” software or Case Management Frameworks (CMFs, which are really just repackaged Business Process Management frameworks) as real Investigative Case Management and/or Major Case Management solutions.

Incident MXanTrianagement is not Investigative Case Management; noting an unlocked door in a warehouse is not akin to investigating major crimes. “Frameworks” are also not Investigative Case Management; they are instead the building blocks to a custom-built, multi-year deployment tied to long Professional Services engagements.

Only Investigative Case Management software is Investigative Case Management, and only Xanalys ‘ configurable COTS software is purpose-built for the three-legged stool of:

  1. Case Triage
  2. Investigation Analytics, and
  3. Process and Adjudication.

Today, many technology buyers in industries beyond government, legal and insurance are thinking about their work as case-oriented rather than simply transactional. That makes sense, as the investigation of criminal cases is neither strictly routine, nor completely ad hoc. Instead, investigations are a unique situation that involves complex interactions between content, people, and business or regulatory policies to achieve an optimal outcome. Designing a software application to address the needs of this unstructured process style is challenging, and as a result many vendors simply fall short.

While this new vendor market for case management solutions attempts to differentiate CMFs, the reality is that the strategy fails miserably when that delicate balance between flexibility and process must be reached. Incidents can become cases. Cases can become major cases.

According to Gartner Group, there are 11 Critical Capabilities for Investigative Case Management. Only the powerful, flexible COTS software provided by the leading investigation software companies meet all of the criteria:

  1. Supports a broad range of content types and content interaction services
  2. Supports a broad range of collaboration services to facilitate individual and group interactions among all case participants
  3. Interoperates well with other external content and process services
  4. Provides vertical and horizontal-specific data models, nomenclature, hierarchies and case life cycle management
  5. Provides application adapters to industry and domain-specific environments
  6. Provides comprehensive and configurable role-based user experience
  7. Provides business-role-friendly dashboards, metrics, and reporting
  8. Supports a broad range of case orchestration, from highly structured to highly adaptive flows
  9. Has been proven in deployments with 100,000 cases or more annually
  10. Provides intelligent and versatile on-ramps and off-ramps
  11. Leverages models for easy adaptability of the solution

While the highly touted generic frameworks and up-reaching incident management tools provide some of these capabilities, only true investigative case management software hits the bulls-eye.

The imitators may eventually get here, but for now, Xanalys – The Investigation Software Company – is the one true choice for major case management and investigation analytics.

TriTech and Xanalys Announce Global Distribution Agreement for Law Enforcement Investigations

San Diego, CA (September 28, 2014) ‐ Xanalys Limited, The Investigation Software Company, today announced an international distribution partnership with TriTech Software Systems. TriTech, the leading provider of public safety software, will market the Xanalys Link Analysis and Investigation Management tools to complement their industry-leading suite of applications for law enforcement agencies.

Under the terms of the agreement, TriTech customers can implement the industry-leading Xanalys Link Explorer software optimized for Law Records Management, Jail, and other Public Safety Data. The software is designed to help analysts and investigators find and visualize hidden links between elements in the data.

“As we looked to grow our distribution network within law enforcement, our search began and ended with TriTech,” said Xanalys VP Douglas Wood. “Their software suite is second to none, and their market strategy aligns perfectly with Xanalys’ vision. We’re looking forward to helping their customers solve more cases, more quickly through our combined offerings.”

“The power of Xanalys’ Link Analysis solutions, when combined with the investigative tools and rich big data stored in the TriTech Public Safety Suite creates a strong and compelling solution for investigators and analysts alike,” said Scott MacDonald, Senior Director of Product Management for TriTech. “

The announcement was made during TriCON, TriTech’s annual user conference in San Diego.

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

About Xanalys Limited
Xanalys Limited’s investigation software was born out of Cambridge, England technology company Harlequin in the late 1980s. The company’s software provides powerful querying facilities to support the effective analysis of disparate data that can actually identify links between contacts and reveal associations among activities that are not immediately apparent to an investigator or analyst.

The company’s products include Link Explorer, the powerful desktop investigation tool, and PowerCase, the leading Major Case Management software solution in the world. Xanalys also develops and markets investigative case management and link visualization software for its customers around the world.

With offices across the U.K., Canada, The United States, and Australia, Xanalys is one of the fastest growing and most well-respected investigation software companies in the world.

Asking data questions

Posted by Douglas Wood, Editor. Mr. Wood is VP, The Americas at Xanalys LimitedThe Investigation Software Company.

A brief read and good perspective from my friend Chris Westphal of Raytheon. The article is by Anna Forrester of

Federal managers should invest in technology that would help them extract insights from data and base their investment decision on the specific problems and information they want to learn and solve, Federal Times reported Friday.

Rutrell Yasin writes that the above managers should follow three steps as they seek to compress the high volume of data their agencies encounter in daily tasks and to derive value from them.

According to Shawn Kingsberry, chief information officer for the Recovery Accountability and Transparency Board, federal managers should first determine the questions they need to ask of data then create a profile for the customer or target audience.

Next, they should locate the data and their sources then correspond with those sources to determine quality of data, the report said. “Managers need to know if the data is in a federal system of records that gives the agency terms of use or is it public data,” writes Yasin.

Finally, they should consider the potential impact of the data, the insights and resulting technology investments on the agency.

Yasin reports that the Recovery Accountability and Transparency Board uses data analytics tools from Microsoft, SAP and SAS and link analysis tools from Palantir Technologies.

According to Chris Westphal, director of analytics technology at Raytheon, organizations should invest in a platform that gathers data from separate sources into a single data repository with analytics tools.

Yasin adds that agencies should also appoint a chief data officer and data scientists or architects to assist the CIO and CISO on these areas.

Watson a name?

Posted by Douglas Wood, Editor.

We all know that John H. Watson, aka Dr. Watson, is a character in the Sherlock Holmes stories by Sir Arthur Conan Doyle. As Holmes’ ever-present sidekick, Watson was invaluable as a sounding board and assistive narrator to his complex investigations.

William De Andrea, famed author of the Matt Cobb Mysteries book series once wrote of the fictional Watson…

Watson serves the important function of catalyst for Holmes’ mental processes… someone to whom the detective can make enigmatic remarks, a consciousness that’s privy to facts in the case without being in on the conclusions drawn from them until the proper time.”

An interesting description, and one that aptly describes the function of technology that bore his name 25 years ago.

Yes. There was a Watson technology 25 years ago.

You see, long before IBM began using the name Watson for its artificially intelligent computer system – the system designed to play the TV game show Jeopardy – the name was used by UK based Xanalys Limited for its industry leading investigation management software. (Incidentally, IBM Watson was named after that company’s first CEO Thomas J. Watson and not Dr. Watson as many believe.)

Xanalys’ Watson™ software was born out of Cambridge, England technology company Harlequin in the late 1980s. The programs in the Watson suite include Elementary Watson, Watson Mapping, Watson Pro, Watson PowerCase and Watson CaseCall. The foundation of the suite, though, was always Watson.

Watson, a name still trademarked by Xanalys, is a powerful visual analysis tool for operational intelligence that enables investigators to rapidly import, track and then interpret data from a wide range of sources. Watson provides a powerful querying facility to support the effective analysis of that data that can actually identify links between contacts and reveal associations among activities that are not immediately apparent to an investigator or analyst. Much like Dr. Watson’s assistance to Sherlock Holmes, the product serves as a consciousness that’s privy to the facts fed by the investigator.

Sometime in the mid 1990s, a decision was made to brand Watson under the name “Link Explorer™”. True, the latter does more effectively describe the functionality, but let’s be honest… Watson is a great and memorable name. Even after a decade, many investigators still talk about Xanalys’ Watson and recognize it as the original investigation management software.

So, whatever happened to Watson? Well, he is alive and well today – albeit under the pseudonyms “Link Explorer”, “PowerCase™”, “XIM™”, and “Link Explorer Enterprise™”. As did Watson, the powerful software tools help investigators move from threat triage to intelligence-led investigations (using powerful fraud and crime analytics) to evidence-based conclusions and document disclosure. Sherlock Holmes would have been so envious.

Yes, Watson lives on as evidenced by Xanalys’ growing list of delighted customers. It seems that, no matter the product name, the decision to implement best-in-class investigation software is… well, elementary.

Xanalys Ltd releases SaaS version of their industry leading investigative case managment solution


Altrincham, Cheshire, UK (PRWEB) May 12, 2014

Xanalys Limited today announced the immediate availability of its industry leading PowerCase XIM investigative case management software in a Software-as-a-Service (SaaS) deployment model. PowerCase software is the leading major case management (MCM) platform for multi-jurisdiction crime and fraud investigations. The company’s enterprise versions of the software are widely deployed in the U.K., the United States, Australia, and Canada, and sits as the core MCM investigation tool at the Ontario Ministry of Community and Correctional Services. This deployment is regarded worldwide as the flagship implementation of investigative case management technology, with over sixty jurisdictions utilizing the solution to collaborate and investigate major crimes across the province.

“The PowerCase XIM SaaS offering is a customer-driven initiative,” said Douglas Wood, VP, The Americas & Global Corporate Development at Xanalys. “Our clients, including law enforcement, state and local government services, and large commercial organizations can expect to see a reduced time to benefit, lower initial costs, and reduced infrastructure costs with the SaaS offering.”

“Xanalys’ SaaS offering is deployed via a network of strategic hosting partners, each of whom have been vetted for security and privacy compliance,” added Xanalys Managing Director Greg Mann. “The Xanalys SaaS offering is extremely secure and allows users to investigate and solve more cases, more quickly.”

PowerCase XIM includes patented functionality for major case management, link analysis, data indexing, text analytics, and evidence preparation.

The company said that PowerCase XIM SaaS allows organizations to quickly implement and utilize the software without large upfront licensing fees, and with less strain on IT. The SaaS offering is currently being deployed at several end-user locations, and the company expects to issue further announcements on the product next quarter.

About Xanalys Limited
Xanalys is a rapidly growing, privately held company that specializes in developing powerful software for threat assessment, investigative case management, and advanced crime and fraud analytics. The company’s products help clients manage multi-jurisdiction investigations, assess and analyze suspicious financial transactions, capture and act upon intelligence, and disclose evidence in a court-ready format to ensure successful adjudications.

Ontario Homicide Investigator’s Association Awards

Posted by Douglas Wood, Editor.

 ImageXanalys Limited, a proud sponsor of the Ontario Homicide Investigator’s Association (OHIA), attended the group’s annual conference in Niagara Falls, Ontario, Canada during the week of February 5.


We would like to congratulate Detective Sergeant Mitch Martin and Detective Darren Short of the Durham Regional Police for winning the annual Major Case Management (MCM) Award. In a ceremony on May 8, the officers were recognized for their best-practices use of Ontario’s MCM methodology and technology during the successful investigation of the murders of Puneet Singh Chhina, 26, and Harjinder Singh Sandhu, 28.


In mid-December, 2013, two men were convicted of the kidnapping and second-degree murders as a result of the work done by the award recipients and their supporting teams.


Ontario’s MCM unit is widely regarded as the gold-standard for major case management technology in the world, and Xanalys Limited is proud to have provided the robust PowerCase software which sits at the core of all major crimes investigations in the province for over a decade.  Sixty separate jurisdictions utilize PowerCase to collaborate, share data, and investigate all major crimes across the province of Ontario. No other vendor of case management software in the world has been able to successfully implement a solution to rival that used by the Ontario Ministry of Community and Correctional Services.


Congratulations again to D/Sgt Martin and Detective Short for their excellent work utilizing MCM and Xanalys PowerCase.