Published by Douglas Wood, Editor.
They say that imitation is the sincerest form of flattery. That said, Xanalys Limited is flattered by the growing number of vendors who are marketing their “Incident Management” software or Case Management Frameworks (CMFs, which are really just repackaged Business Process Management frameworks) as real Investigative Case Management and/or Major Case Management solutions.
Incident Management is not Investigative Case Management; noting an unlocked door in a warehouse is not akin to investigating major crimes. “Frameworks” are also not Investigative Case Management; they are instead the building blocks to a custom-built, multi-year deployment tied to long Professional Services engagements.
Only Investigative Case Management software is Investigative Case Management, and only Xanalys ‘ configurable COTS software is purpose-built for the three-legged stool of:
- Case Triage
- Investigation Analytics, and
- Process and Adjudication.
Today, many technology buyers in industries beyond government, legal and insurance are thinking about their work as case-oriented rather than simply transactional. That makes sense, as the investigation of criminal cases is neither strictly routine, nor completely ad hoc. Instead, investigations are a unique situation that involves complex interactions between content, people, and business or regulatory policies to achieve an optimal outcome. Designing a software application to address the needs of this unstructured process style is challenging, and as a result many vendors simply fall short.
While this new vendor market for case management solutions attempts to differentiate CMFs, the reality is that the strategy fails miserably when that delicate balance between flexibility and process must be reached. Incidents can become cases. Cases can become major cases.
According to Gartner Group, there are 11 Critical Capabilities for Investigative Case Management. Only the powerful, flexible COTS software provided by the leading investigation software companies meet all of the criteria:
- Supports a broad range of content types and content interaction services
- Supports a broad range of collaboration services to facilitate individual and group interactions among all case participants
- Interoperates well with other external content and process services
- Provides vertical and horizontal-specific data models, nomenclature, hierarchies and case life cycle management
- Provides application adapters to industry and domain-specific environments
- Provides comprehensive and configurable role-based user experience
- Provides business-role-friendly dashboards, metrics, and reporting
- Supports a broad range of case orchestration, from highly structured to highly adaptive flows
- Has been proven in deployments with 100,000 cases or more annually
- Provides intelligent and versatile on-ramps and off-ramps
- Leverages models for easy adaptability of the solution
While the highly touted generic frameworks and up-reaching incident management tools provide some of these capabilities, only true investigative case management software hits the bulls-eye.
The imitators may eventually get here, but for now, Xanalys – The Investigation Software Company – is the one true choice for major case management and investigation analytics.