Tag Archives: case closed

Case Management: Changing ‘Overwhelm’ to ‘Overperform’

Posted by Audrey Rodgers, Customer Success Manager at Case Closed Software

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Law Enforcement Agencies today have to deal with a vast amount of information, both in physical and digital formats. Five new cases just fell into your hands today…. Those cases go with the other twenty you have already been assigned. BAM!

It’s clear that you have more than your share of work to do. Many detectives might find this a bit overwhelming and stressful, but with a bit of planning, and a great tool, you will be well on your way to keeping track of all twenty-five cases.

imageedit_12_9184783838Case Closed Software has all the functionality to assist you in that process:

  • Tracking your Cases
  • Approval Process
  • Master Name and Address database with address verification
  • Tips and Informants
  • Internal Communications via chat and email
  • Web-based Remote Case Reviews

In serving the public safety software industry for over a decade, Case Closed has heard a number of request from different departments across the country. Primary among those is the fact that Investigators do not want to be records managers, or state reporting clerks. They merely want to solve crimes.

The Case Closed application provides exactly what any law enforcement detective division needs. While other vendors focus on Records Management Systems (RMS) and Computer Aided Dispatch (CAD) software with some ‘case management’ thrown in as an afterthought, Case Closed is focused SOLELY on case management and comprehensive investigative analytics.

No other system offers more at such an attractive price point. For more information on Case Closed Software, please visit us HERE.

North Carolina county selects Case Closed Software for investigation management

(November 1, 2017)  Austin, TX – Case Closed Software™, a leading provider of investigation case management software to law enforcement agencies, today announced that a large North Carolina Sheriff’s Office has signed a multi-year contract for their best-in-class software.

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The Tar Hill State county, serving several hundred thousand residents, selected Case Closed Software after a nearly year-long search for sophisticated software that can help them work investigations more efficiently with a goal to close criminal cases more quickly.

According to Douglas Wood, President of Case Closed Software, the county selected his company’s offering due to the flexibility and overall feature set it offers.

“We’re thrilled to add this Sheriff’s Office to our delighted customer base”, said Mr. Wood. “One of the reasons we won the business is the fantastic references provided by our existing clientele, which include Police Departments, Sheriff’s Offices, State Investigation Bureaus, District Attorneys and more.”

Case Closed Software has begun implementation of the software and expects the County to be fully installed and trained by November 30, 2017.

Case Closed Software, who recently announced a strategic relationship with analytics software provider Visallo, develops and markets investigation management software, sophisticated investigation analytics, and advanced criminal intelligence software for law enforcement.

The benefits of investigation case management software

You needn’t be a criminal investigator for particularly long before beginning to feel overwhelmed. Even the most seasoned detectives can be torn between competing priorities such as internal briefings, public scrutiny, phone calls, emails, and the general business that police officers experience every day.

Causing even more grief – and consuming additional time and resources – are the routine tasks of managing investigation case files, documents, interviews, supplemental reports, as well as preparing for DA meetings, court dates, and so on. The manual effort of attempting to locate specific pieces of evidence or paper documents, and then trying to determine how they fit together and disseminating the conclusions is massive.

Managing a criminal investigation becomes more and more difficult each day, given the sheer amount of information generated. Evidence and clues must be garnered from things such as call detail records, body cam video, crime scene photos, arrest records, calls for service data, search warrant results, physical evidence management, and so on… and they all combine to make management of individual cases nearly impossible without the appropriate resources

In an era where senior law enforcement officials are being asked to do ‘more’ with ‘less’, however, those resources can rarely come by way of additional staff. Instead, there are technology solutions, thankfully, that ease the pain that lies in the process of managing criminal investigations.

Investigation Case Management Software (ICMS) such as Case Closed Software provides investigation units with a solution that reduces the paper chase, keeps everything in order, and helps investigators close more cases, more quickly.

From a resource utilization perspective, effective ICMS automates the time-consuming tasks of:

  • Storing and retrieving documents such as witness statements, complaints, and supplemental reports
  • Locating and managing important audio and video files
  • Tracking physical evidence
  • Effectively communicating with counterparts
  • Keeping up with assigned tasks
  • Managing incoming tips and leads
  • Developing and understanding connections across incidents and cases
  • And much, much more.

From a productivity perspective, the benefits are also wide and varied:

  • ICMS saves everything in real time. Detectives never have to worry about losing important documents.
  • Allows case data to be entered anywhere – in the office, in the field, or at home.
  • Makes everything searchable. People. Places. Things… everything is cross-indexed and easily ‘findable’.
  • Provides real-time alerts to notify agents when and if information matches something already in the system.
  • Generates standard reports with a few keystrokes based on information in the system.
  • Easy preparation for internal status update meetings.
  • Allows investigators to share case files internally – or externally to the DA.
  • Etcetera, etcetera, etcetera!

Many agencies are still operating investigations on paper files or antiquated, unfriendly systems because they believe the cost of implementing ICMS is prohibitive. Nothing could be further from the truth. The cost of effective software is now well within reach of the vast majority of law enforcement agencies. More importantly, the benefits far outweigh these costs.

Spend less. Solve more cases. Case Closed Software. Download a free brochure.

The Case for Software as a Service in Law Enforcement

 

Police officers protesting against budget cuts join public sector workers striking over pensionsState and local law enforcement agencies face a growing number of challenges due to lack of resources and the ever-dwindling public coffers. As a result of  legacy technologies that compound costs – through maintenance fees, implementation expenses, hardware purchases, and software upgrades – agencies are constantly challenged to do more with less.

 

To reduce cost and increase flexibility, more and more law enforcement departments are motivated to try cloud computing- Software as a service (SaaS). The benefits of SaaS to law enforcement agencies are many and varied.

 

Reduced Investment in Software Setup

 

shutterstock-cloud-computingThe majority of the law enforcement organizations already have the needed IT infrastructure to access SaaS applications. The essential requirement is a secure and stable Internet connection with devices that can access the web.

 

Cloud Computing Lessens Technical Effort

 

With SaaS solutions, agencies can easily store data or run applications which are accessible from any web-connected device at anywhere and anytime. Instead of investing in capital expenses such as software and computer servers, departments can effectively rent these on a variable payment plan.

 

Rapid Deployment

 

SaaS is typically ready-baked for its adopters. Through SaaS, agencies eliminate much of the delays of a traditional software deployment. Once subscribed, users can literally begin enjoying the benefit of the platform immediately. Contrast that to standard software deployments which can take weeks or months to spin up.

 

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System Maintenance is Automatic

 

Maintenance costs for SaaS subscribers are almost free. As part of their subscription fee, the SaaS provider manages upgrades, bandwidth adjustment, and bug fixes. It removes many of the headaches that an agency’s IT group experiences with new software versions and updates.

 

Traditional Policies Can Confound Adoption

 

Even though many US agencies are already using – or considering – cloud computing, adoption of SaaS is still a tricky decision for law enforcement. Because of the need to safeguard sensitive and confidential information that is saved offsite, the pace is slower than other market segments. That tide, however, is turning.

Case Closed Software is a leading provider of investigative case management software for law enforcement agencies across the country.

 

Tennessee county turns to Case Closed for investigation management

(March 27, 2017) Case Closed™ Software, a division of crime fighting software leader Crime Tech Solutions, LLC, announced today that they have signed contract with a large well-known and historic county in Tennessee.

tennesseeThe mid-sized Sheriff’s Department in the Volunteer State chose Case Closed Software after a long, thorough search for a solution provider capable of delivering “a feature-rich, affordable solution for managing investigations and the investigative unit”. The core modules of the software include Investigative Case Management, Link Analysis, Confidential Informants Management, Property & Evidence, Gang Tracking, and Departmental Reporting. According to a company spokesperson, the software also includes a mobile application for investigators in the field, and real-time alerting designed to help agencies solve crimes faster.

Case Closed Software said that the solution is being installed immediately, and that the agency will be fully implemented by April 30, 2017.

For more information on Case Closed, visit www.caseclosedsoftware.com

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The Case for Investigative Case Management

Lost in the news of the recent demise of New Zealand based crime-fighting software developer Wynyard Group, is an interesting report published just weeks before the company ceased operations.

55According to the study, just 55% of U.S. law enforcement agencies currently utilize investigative case management software (CMS), and the majority of users are unhappy with their current systems.

Thirty-seven percent of the study respondents are not currently using any type of automated system, and rely mainly on paper files and spreadsheets to manage their investigations.

Investigative case management software has long been the domain of larger agencies and departments, and is only now truly affordable for smaller departments. The software allows investigators to manage the investigation process from start to finish. The more robust software allows agencies to assign cases and tasks, manage deadlines, store and maintain physical and multimedia evidence, and to search for relevant information across disparate databases.

According to a press release issued at the time, the survey queried users on how likely they would be to recommend their current system to another agency. While most users were unhappy with their current investigative case management system, there was a clear difference between agencies using commercial-off-the-shelf (COTS) software and those using home grown, legacy systems. The latter fared very poorly in the survey results.

mobile_homeThe survey also measured the use of smart devices by front-line officers. Forty three percent indicated that they currently utilize smart phones and tablet computers, and 23% indicated they had neither device.

The most-desired features in investigative management software include:

  • Management Dashboards
  • Reports – Standard and ad hoc
  • Case Assignment and Reminders
  • Actions and Incident Management
  • Mobile and Front-Line Case Access
  • Evidence Management and Chain-of-Custody
  • Multimedia Handling
  • Audit Logs
  • Collaboration
  • Gangs and Organized Crime Management
  • Data Visualization and Link Analysis
  • Case Closure / Evidence Brief

An investigative case management system for law enforcement and commercial investigation agencies is rapidly becoming a ‘must-have’. In an era of shrinking budgets and competing resources, a high value is placed on getting the biggest ‘bang for the buck’. The study indicates that agencies are looking to maximize the value of their investigative case management software by incorporating a robust feature set with an affordable price.

caseclosed_50Case Closed Software, a division of Crime Tech Solutions, is a powerful and affordable investigative case management solution for law enforcement agencies. Created by former law enforcement investigators, the COTS software is designed with ease-of-use in mind. The software is deployed in agencies – large and small – across the country.

Wynyard Group’s slow, painful death arrives. Now, what about the customers?

October 28, 2016 – Crime Tech Solutions, a fast-growing and vibrant investigation software company based in Austin, TX, today announced a migration path for software users affected by the recent failure of New Zealand based Wynyard Group. Wynyard had positioned itself as a ‘leader in crime fighting software’, but never did find traction in the markets they coveted.

wynyardfailPer Wynyard Group officials, the company has placed itself in voluntary administration as it battles crippling losses and missed revenue forecasts, leaving customers in the dark as to the future of their investment in the crime fighting technology.

For users of the Wynyard Group case management software, Crime Tech Solutions has introduced a comprehensive ‘path forward’ that includes, in some cases, a license-cost-free replacement of the Wynyard Group system with the popular and robust Case Closed™ investigative case management solution for law enforcement and commercial investigation agencies.

Case Closed Software was developed by investigation professionals and for investigation professionals, and is widely used by investigative agencies across North America.

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“The objective”, said Crime Tech Solutions’ CTO Keith Weigand, “is to provide Case Closed software licenses to interested customers in exchange for the monies they already pay in annual maintenance and support.”

Tyler Wood, Operations Manager at Crime Tech Solutions, added “In essence, it’s a way to put what we think is better case management software into customers’ hands without the need to pay for expensive new software licenses.” While Wood acknowledges that there are internal costs associated with converting to any new solution, he feels that the intuitive and flexible nature of Case Closed is designed to mitigate those costs as much as possible.

About Crime Tech Solutions

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Case Closed Software is developed and supported by fast-growing Crime Tech Solutions

 

Crime Tech Solutions  is a low price / high performance innovator in crime analytics and law enforcement crime-fighting software. The clear price/performance leader for crime fighting software, the company’s offerings include Case Closed™ investigative case management and major case management, GangBuster™ gang intelligence software, powerful Sentinel Visualizer link analysis software, evidence managementmobile applications for law enforcement, comprehensive crime analytics with mapping and predictive policing, and 28 CFR Part 23 compliant criminal intelligence database management systems.